Subscription payments
Subscription payments are intended to activate or renew access to landlord workspace features. Access may begin immediately after successful payment confirmation.
Policy
Refund Policy
This page explains how RentHub handles subscription payment disputes, billing questions, and refund review requests for landlord access plans.
Refund review
Refund requests are reviewed case by case when there is a duplicate charge, an unauthorized charge, or a confirmed billing error linked to the platform or payment provider.
Non-refundable cases
Once subscription access has been activated and no billing error exists, charges may be treated as non-refundable except where local law or provider rules require otherwise.
How to request a review
Contact support@renthub.example with the account email, payment date, amount, payment method, and reason for the request so the case can be reviewed.
Processing timeline
We aim to acknowledge refund review requests within a reasonable business timeframe. Final resolution may depend on internal verification and payment provider processing.
Provider dependency
Approved refunds may still follow the timelines and settlement rules of the underlying payment provider or card network.