Subscription payments
Subscription payments activate or renew access to landlord workspace features. Access may begin immediately after successful payment confirmation.
Policy
Refund Policy
This page explains how Lontsi Homes handles subscription payment disputes, billing questions, and refund review requests for landlord access plans.
Refund review
Refund requests are reviewed case by case when there is a duplicate charge, an unauthorized charge, or a confirmed billing error linked to the platform or payment provider.
Non-refundable cases
Once subscription access has been activated and no billing error exists, charges may be treated as non-refundable except where local law or provider rules require otherwise.
How to request a review
Contact adriendjeufouelontsi@gmail.com with the account email, payment date, amount, payment method, and reason for the request so the case can be reviewed.
Processing timeline
We aim to acknowledge refund review requests within two business days. Final resolution may depend on internal verification and payment provider processing.
Current scope
This policy currently applies to landlord subscription payments. Tenant rent collection and landlord payouts may be governed by separate terms when those features are enabled.